Welcome to the Haven
To donate to the Haven online
"May we, God helping us, be part of the answer, not part of the problem."
Dr. Brenda Wilbanks, Founder and Executive Director
What is the Haven?
The Haven Animal Care Shelter is a non-profit foundation,
established in 1977 by Dr. Brenda and Joe Wilbanks.
The Haven is a no-kill, non-profit animal sanctuary,
and is generally home to over 100 animals, primarily dogs and cats.
The Haven occupies a seven-acre property near Lubbock, TX.
In addition to special needs animals such as those with chronic illnesses and the elderly,
the Haven shelters a wide variety of adoptable dogs and cats who are in need of good, loving homes.
We encourage spay and neuter of household pets,
provide educational programs for schools and community groups,
and offer pet therapy programs to the community.
►Saving the lives of helpless animals…one life at a time.
►Educating people to be responsible pet owners…one person at a time.
►Improving the lives of children through our pet therapy program…one child at a time.
►Changing the world to a kinder and more peaceful place…one day at a time.
Requests for Placing Animals
We are currently overwhelmed by requests to take animals
and are accepting them as we have space and resources available.
The most efficient way to reach us is to email all of your information to email@example.com
including a description of the animal, why you need to place the animal, and a picture if possible.
You will be placed on a wait list
(which is very long at this time since requests are at an all time high),
and will be notified if space becomes available.
We are also trying to help in other ways through our Haven Hope for Animals program.
Please look for information regarding this program
on our website at www.havenacs.org
to see if you can be helped through this fund.
We have provided help with emergency vet care on a case by case basis,
with part of the spay/neuter cost, and with other special needs.
Dr. Brenda Wilbanks
Visiting the Haven
Welcome to the Haven! Please enter through the second gate and drive down Whitney’s Way to Sanctuary Circle.
You may park around the circle drive (please do not block the driveway at the house!) or along the sides of Whitney’s Way.
Please sign in at the blue metal stand (open drawer for sign in sheet) and enter the shelter.
Walk down Judge Ladd’s Lane and you will see the Visitor’s Center on your right.
Please check in there and wait for staff or a volunteer to help you.
Thank you for visiting the Haven. We have many wonderful animals waiting to see you.
Haven Hours of Operation
Wednesdays and Fridays from 2:00-5:00 p.m.
Saturdays 10:00 a.m.-5:00p.m.
Volunteers will need to email firstname.lastname@example.org to schedule a time for your group or individual party to visit.
Our animals are available for viewing throughout Wednesday and Friday from 2pm-5pm and Saturday 10am-5pm.
Once an application is completed, a scheduled appointment will be made with the owner of the shelter,
Dr. Brenda Wilbanks, for an interview on Saturday.
Haven Hope for Animals Fund
The Haven Hope for Animals Fund
began accepting referrals on Valentine’s Day, February 14, 2013.
This is a spay/neuter program
funded by a personal donation of $100,000 from Dr. Brenda Wilbanks,
Founder and Executive Director of the Haven Animal Care Shelter, Inc.
Referrals will be accepted for this pilot program from veterinarians, Animal Services,
other animal organizations, and pet owners.
Please click here for more information and application on this program!
You may also contact The Haven at the contact information listed below.
Haven: 806-763-0092 Haven Email: email@example.com
Check out the Haven on Facebook
Please see all Haven updates on our Facebook page!
Frequently Asked Questions
Question: What are the hours the Haven is open to the public?
Answer: 2pm-5pm on Wednesday and Friday, 10am-5pm on Saturday
Question: What is the process for requesting that an animal be accepted by the Haven?
Answer: These requests are accepted by email only. Please give a detailed description of your situation and why the animal needs to be released to the Haven, as well as a description of the animal (age, size, special needs, gender). If possible, please send a picture of the animal also. We receive numerous requests weekly and have a limited number of spaces available. Please be patient, as we are attempting to save as many animals as possible. You will be contacted only if a space becomes available or if our staff is attempting to get an update on your situation.
Question: If I have found a stray animal or have lost my own pet, what are the steps to take?
►Call and visit Lubbock Animal Services to register your lost or found pet - 775- 2059.
You need to visit Animal Services every day if you're looking for a lost pet.
They will NOT tell you over the phone if your dog is at the pound...you MUST physically go there and look for your pet!
►If you have found a pet, check for tags or microchip – Animal Services should be able to help with this. Also, any vet clinic in town should be able to scan for a microchip. Scanning for a microchip is 100% free as a service to the community. We can also scan for a microchip, but often it is easier/quicker due to distance if you run by your nearest vet clinic or Animal Services.
►Place an ad in the Lost and Found section of the Lubbock Avalanche Journal –762- 3333. You can run free lost and found ads!
►Put up flyers in area where pet was lost or found. Use pictures if you have them and make your words large and dark so people can read them from their cars.
►Notify area veterinarian offices.
►Email us a description of the pet you have lost or found, including date and area of town lost. If we feel we have a lost/found match, we will put the parties in contact with each other. (havenACSLostandFound@gmail.com) Please put Lost/Found in subject line of email.
►If you are on Facebook, you can find the group "Lost and Found Pets Of Lubbock Texas" and post on their wall. We do the same if you email your pet's info and picture to us, but it can't hurt for you to post it as well! Because of the amount of "shares" each of those posts receives, the page has had great luck in matching lost pets with their owners.
Post Lost and Found ad on the following websites: (for Craigslist, post BOTH under "Pets" and "Lost and Found".)
If you have found a pet, you DO NOT have to take it to Animal Services or a shelter. If you can house the animal while you search for the owners, please try to do so.
Question: When are volunteers able to come to the Haven?
Answer: We ask that all new volunteers come on Saturday between 10am-5p. Other hours may be available after you have attended on a Saturday. Any volunteers under the age of eighteen must be accompanied by an adult at all times.
Question: What is the process for scheduling group volunteering, such as a business or a college organization?
Answer: This should be requested by email. Please give the name of the organization, the contact person with the phone number, and the approximate number of people who will be involved. Also, please give dates you will be available. Our standard times for scheduling groups are from 11am-1pm and 2pm-4pm. This may vary if there are events which need to be covered by volunteers.
Question: Are we able to complete court-ordered community service hours through the Haven?
Answer: Yes, but only on Saturdays between the hours of 9am-5pm. Other hours may be arranged on a case-by-case basis, but only after attending on a Saturday for the initial hours.
Question: What is the adoption process?
Answer: You may come out and look at our animals during our public hours. An application can be filled out at that time or may be filled out online. A home visit is frequently required, especially for some of our special needs animals. The adoption interviews are held only on Saturdays since Dr. Wilbanks, the executive director, has a full time counseling practice during the week and conducts all interviews.
Question: What are the adoption fees and when are adoptions finalized?
Answer: Adoption fees for dogs are $150.00 and $100.00 for cats. This covers all vaccinations, spay/neuter, and microchipping for all dogs and cats that are of age to receive these services. Adoptions are finalized only on Saturdays between the hours of 10am-5pm.
Question: Does the Haven pick up animals?
Answer: No, the only organization that is allowed to pick up animals is Lubbock Animal Services.
Question: What should we do if we find wildlife such as a bird or another animal?
Answer: Please call the South Plains Wildlife Rehabilitation Center at 806-799-2142.
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